Complaint about Ring Pro glass cracked
I need the address to file a complaint regarding my doorbell glass cracking. I have spend 3 hours on the phone. I just spoke with Allen the supervisor and he said there is no one else O can talk to about this and they have never heard this complaint but I am seeing complaints here in the community. I am not disputing that my warranty expired 5/21/2021 but this is a know issues with the material. I have looked at other doorbell and they don’t have this issue. No one is willing to help. 
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05-07-2021 01:03:22
Responses (4)
- TE
I too was wondering why that photo looked so odd. It looked warped rather than cracked and protective plastic would indeed look like that!
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06-07-2021 11:00:21
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- C
We have had exactly the same issue and all ring did was kept quoting the policy details despite the fact that we reported this when it was warranty. Apparently they have no complaints dept 
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28-09-2021 06:24:08
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CHi @Clare1. You can read more about the warranty on your Ring device here. Our support team is able to assist with all warranty concerns involving physical damage on your Ring device, so I'd recommend following up with them to check the warranty and provide any feedback you have. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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29-09-2021 06:32:12
Sall of us we know that there is no support! i was replacing my button twice and now this glass needs to be replaced Why you do not supply parts like this? you just push your customers to buy new device even if piece of plastic. This is ridiculous strategy! Shame!
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26-09-2023 03:23:53
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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26-10-2023 03:24:25
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bemak187
@Arriegyles Can I check if that is the glass or is that the protective plastic? It looks from that photo that you have left the protective plastic on when fitting the doorbell.
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05-07-2021 09:18:11
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