Video History Deleting

Question

I just renewed my Ring Doorbell Basic Plan this month and for some reason all the videos my doorbell ring camera captures are gone by the next morning and I’m not deleting them nor is anyone else and I just want to know why it keeps doing that.

Caitlyn_Ring · Answer

Hi @aquino0413. I'd suggest checking the [Video Storage Time](https://support.ring.com/hc/en-us/articles/360047871752-Understanding-and-Adjusting-Your-Video-Storage-Time-), as you may have it set to 1 day. This means videos will be automatically deleted after 1 day, but you can change the Video Storage Time to whichever time frame you prefer.

Justin_Ring · Answer

Hi @aquino0413. I'm happy to chime in. The next best step is to reach out to our support team to further investigate your concern. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.