Subscription issues

Question

I bought my ring doorbell and had the free subscription but prior to it ending I decided to purchase the basic subscription. The free subscription would’ve ended today and this morning I got an email from ring saying I was covered as my subscription was in force. Now my doorbell is not recording movement!!! Can you help.? I gave up trying to ring after painfully having to listen some annoying music whilst I was waiting thirty minutes for my call to be answered by the support team!

Tom_Ring · Answer

Hi @Frank7. I would first check to verify that your Doorbell is still online. You can do this by pulling up a Live View or pressing the Doorbell button to see if you get a notification. If you do, I would try to adjust your [Motion Settings](https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices). If nothing happens, try to [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) your Doorbell. Please note, that on 9/30/2020, Ring was experiencing some delays in our systems, which could have affected you. Please, let me know if this helps.

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