XR Ring App - 'Invalid Credentials'

Question

Several days ago now I was away from home & rec'd motion hits on my doorbell via the Ring App on my IPhone.  When I tried to check the activity I rec'd a 'could not connect to server' message.  Looked again when I got home & I couldn't even sign in on my Ring app. Tried turning phone off/on, deleting/reinstalling the app, nothing worked. Tried to change password & rec'd 'Invalid Credentials' for my email address too.  Ring app works great on wife's IPhone, same user, same PW; works gerat on Ipad & computer, same account. Contacted Ring Support & they gave me a patient 1.5 hours but nothing worked.  AT&T Support spent nearly 2 hours with me, tried all steps same as with Ring Support, finally did a complete factory reset & still 'Invalid Credentials'. AT&T Support concluded that something in the Ring App was blocking the IMEI assigned to my phone. I did reach back out to Ring Support via email but no response. Still at a loss so reaching out to community for guidance. Something that might apply: I had to disable NordVPN on my computer before I could post on this site .................

FirenIce · Answer

may have solved my own issue - I disconnected from NordVPN on my IPhone and was able to log on to the app & my Ring network.  Now, I have had a Ring account for nearly a year and a NordVPN account for longer than that.  not to figure out which of them made the change that created the conflict ...............