Thank you!!! Been so annoyed for the past few hours as to why it wasn’t working, and this was the solution. You’d think they would include this in the instructions ??♀️
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I live in US and here is my question:
Wired Ring Doorbell (Ring Doorbell Pro) NOT Triggering Original Mechanical Chime (Edwards C211-W)
I just it today and I don’t know why? Please kindly help!!
Please note that my “Edwards Mechanical Chime C211-W” listed under both 'Compatible Mechanical Chimes" and “Incompatible Mechancial Chimes” tables!! What a confusion by Ring.com…
To be clear, you have a Ring Doorbell PRO and not Ring Video Door Bell 2 as that later model will not activate your mechanical chime. I am only familiar with the Ring Video Door Bell 2 but I do recall some post regarding a setting in the app for the pro model that allows it to activate the mechanical chime.
I was disappointed that my original chime infact does not chime when the ring doorbell button is pressed. I’m afraid that it does not complete the circuit as an old fashioned “button” does. It would be nice to have the phone notification as well as the original “ding dong” in my home without purchasing another “ring” product that mimics the sound.
I finally found these settings and set “in home chime settings” to manual, and it worked! Thanks. Original chime is working:)
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Thanks Chase - my comments have all been about Ring Video Door Beel 2 - which does not have the option in the settings. You obviously have another model of door bell. Might be nice if you posted your exact model so others would know.
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My first Ring doorbell 3 installed yesterday with 2 wires from existing switch connected to the 2 screws terminal on the back ; the old chime in house doesn’t sound when the front button depressed. I follow an instructions from other thread to make a test mine, the result shown infinite value on my DVM when the front button pressed. [0 ohm resistance instead]
-Please be advise and guide me how to correct it if needed.
My an AC transformer voltage level is 19VAC 10A. I think it should be good for the Ring charging mode.
Thanks
Longt: My experience has only been with Ring Video Door Bell 2 so I am not totally familiar with the ring 3 you have. If you do not have continuity between the terminals when you depress the button, it will never work. Check in your app to see if there is a setting for mechanical chime - some ring models have that and it fixes the problem. Video Door Bell 2 does not have that option and will not work.
Thank you. This approximate fix worked for me. In the “Device settings”- “general settings” area I found that I did not set my chime to sound in the original set up (because my kids were asleep and I thought it meant right then and I didnt want to wake them). So this helped me.
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Thank you! No clue why they don’t publish that in the installation instructions! Would have saved us a lot of sweat and tears! We were about to take it off and box it up until I read your post! Shame on ring for not putting that out there for its customers! Thank you!!!
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I just installed a Ring Video Doorbell Gen 2–not sure if that is the same as the Ring 2 or not. All works well except that the existing digital chime in my house does not trigger on the first push of the Ring doorbell button. it does on the 2nd push…every time. I really don’t think I want to start pulling this doorbell apart to see how it works and what is going on…obviously if the thing triggers on the 2nd push then it technically works, but something is not working on the first push of the button. Any ideas? Setting are set up properly for the digital chime, power is at 19.2VAC at the doorbell, all other notifications work fine. Help!
Okiecokes: I am not sure what Gen 2 is but I believe it is not the same as Video Door Bell - although it also doesn’t activate the internal bell. Pushing the button twice to get the internal bell to ring still renders it useless in my opinion. You’d have to put a sign up asking everyone to push twice ?. Just out of curiosity I did try pushing mine twice - does not work. If you look at all the posts about this topic, and the fact that no one from Ring has chimed in with a fix, It tells me they know its and issue and don’t plan to do anything about it.
Thank you, I had same issue. ring 2 under settings, device asked if i had an indoor chime I selected this and it asked to test bell and it work. thanks for your post
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Thanks for posting this solution. I can confirm that it works on my Ring Video Doorbell 2 as well. After removing the backing plate, I could see one of the posts in the circuit board was shorter than the other. I wrapped the corresponding post in the back cover with a tiny bit of aluminium foil and voila! I have a working doorbell again!
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Opus: Are you sure you have Ring Video Door Bell 2 and if so, what vintage is it? If you read all the posts that specifically address the Ring Video Door Bell 2, no one has been able to get it to work with internal bell. And many, including myself, have addressed the post contact situation - which is not the problem. I have two units, both are 2019 vintage. One can easily check in internal connections with an ohm meter and when the bell button is depressed, there is not continutity - thus the interanal beel cannot be activated. Thanks
SOLVED- I just struggled with this for two days. If you have a digital chime, meaning your existing doorbell chime from your old doorbell has a speaker that plays a sound or song, the answer is the diode that came with your ring video doorbell 2. As many have said, nothing happens to close the circuit on the back when you push the button. That’s where the diode comes in. I just struggled with this for over two days and once I connected the diode, it worked flawlessly.
Given that no one has reported getting continuity across the terminals on a Ring Video Door Bell 2 when the button is depressed, I am confused with your post. Is this a Ring Video Door Bell 2? What vintage? All a diode does is allow for current to flow in one direction only - which would have no impact on a situation where activating the button does not connect the terminals on the device - which is the basic problem with Ring Video Door Bell 2.
Hi,
You are looking at the Pro model evidently but the app appears to be the same one. I’m not seeing the devices bell push but I am new and probably am missing it. I have the same problem. My unit says it has full power and the camera functions work fine but my 50 year old doorbell does not… Any guidance would be helpful.
It is a Gen 2 video doorbell…does not require a diode, per all the instructions on the Ring website for installation. I’m not sure what distinguishes it from an original.
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