Hi neighbors. If you are unable to reconnect your Video Doorbell to wifi, please try the following troubleshooting steps:
- Verify your wifi network name and password, as the password is case-sensitive. If you did not manually set your network name and password after your internet service provider set up your wifi, then this information is likely printed on the back or bottom of the modem or router you received from them.
- Sometimes having any special, non-alphanumeric characters in your wifi password can occasionally cause connection problems during the initial installation of your Ring device. Try changing the wifi password to exclude these special characters in order to complete the setup process.
- Try completing the setup or reconnection process on a different mobile phone or tablet. Make sure any VPNs are disabled, as these can affect the Ring app’s ability to operate properly.
- If none of the above steps help, you can find additional troubleshooting steps in this Help Center article. Please note that if you decide to factory reset your Ring Doorbell or Security Camera as a troubleshooting step, you should download any videos you wish to retain.
Should you still be unable to get your Ring device connected after attempting all of the troubleshooting steps suggested, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
). I reset the router and restarted my Samsung Galaxy. No dice.