Waiting on a return label

Can someone please tell me how long it takes to get a email with my return label so I can send something back please

Hi @Markeyglen1. For any questions regarding the status of a return or a return label, you would need to follow up with our support team directly so they can take a look for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. Also, keep in mind that there may be additional delays associated with the busy holiday season. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I have been onto support team last Monday and also Saturday just gone about getting a return label. And both have said I should of got it by now. Can someone please tell me how long it takes to get a return label email please