Video replay

Video does not play after motion detect or door bell… System msge states…" Error unable to play "

Hi @Foxie. Try uninstalling the Ring App, restarting your phone to clear the cache, and reinstalling the Ring App. After that, trigger a test event by ringing the Doorbell. Once the video has finished processing, try to view it in the Event History to see if it plays properly.

If the error message persists, please give our support team a call at one of the numbers available here. They’ll be able to take a deeper look at your device and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.