Video Doorbell 2 Quit Working

My Ring Video Doorbell 2 has stopped working. It doesn’t matter how long I charge the battery, it will not work. I have 2 separate batteries, and neither of them will make it turn on. It stopped working in July of 2020, and I think I’ve done pretty much everything, except buy a whole new doorbell. I haven’t even had this one a year. What do I need to do to make it work again?

Hi @dlynns11. Since you’ve tried some basic troubleshooting for this already, it may be best to contact our support team fur further assistance. They can pull up your account and take a closer look at your device as well as offer more advanced troubleshooting support. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

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