UK poor cellular signal

Hi,
The signal strength of mobile backup is poor. It’s using EE and only has single bar.

I’ve read that Ring has contracts with all UK mobile networks and that the strongest signal is automatically selected. Vodafone is the best signal in my area.

I phoned Ring support but they had no idea what I was talking about. The person I spoke to said it depends on the sim I have in the base station.

Is there anyway I can get the base station to change mobile network?

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This is a great question, @PaddyB! You are correct in stating that during instances where cellular backup is necessary, the Alarm will automatically select the strongest signal.

Ring Alarm doesn’t use a specific carrier, and we have an agreement with O2, Vodafone, Three, and EE in the UK. This means that when signal strength from one carrier is not good enough, Ring Alarm will automatically connect to the best available network.

This does mean that it cannot be changed. As we always value our neighbors’ feedback, feel free to add this request on our Feature Request Board. This way other neighbors can share their interest in one place, that we can organize and share with our teams here. :slight_smile: