Hi neighbors. With the Video Doorbell Pro, it’s important to ensure that the Doorbell is installed properly and receiving sufficient power. You can reference our Hardwiring Checklist for more information. If the Doorbell Pro is still not responsive after checking the wiring, try resetting it by holding down the setup button for 20 seconds.If your Doorbell Pro is still not responding, you can reach out to our support team at one of the numbers available here for further assistance.