My Ring no longer picks up motion of any kind and I can only see live view. I have not changed anything in my Ring app and I I have Protection Plus and is all paid up. Not sure why the camera is not picking up motion as it once did. Anyone else ever have this issue?
Hi @vlphoto. There are various things you’ll want to check for motion detection concerns. First, review your Motion Zones and Motion Sensitivity to ensure they’re set to your liking. With a Ring Protect plan you also have access to Smart Alerts settings, so I’d recommend checking those settings as well. Lastly, verify motion detection isn’t turned off in the Modes settings.
If you’ve looked over the settings above and your Ring device is still not detecting motion, please reach out to our support team at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring.
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