Hi Neighbors. If you are having this concern, theres a few things you’ll need to check. First, make sure that your chime kit is compatible. Next, ensure that you have an adequately powered transformer and that you have the Pro Power Kit installed correctly on your chime kit. Lastly, in the Ring app, make sure that you have the correct chime kit selected in the General Settings menu, under the Device Settings tile. If you are still having issues, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.