The pages for ‘MyPlan’ and ‘Account’ don’t load in either Firefox or Chrome browsers.
A blank page [https://app.ring.com/login?at=a-long-string-of-random-characters] with a ‘spinner’ below a Ring logo appears - and never loads any content.
Also, messages display in the lower margin : “processing request” - then “waiting for app.ring.com” - then “establishing secure connection” - then “processing request” again - without ever successfully completing.
I’ve allowed that page to attempt to load the entire time I’ve been typing this message, and that tab’s “wheel” is still just spinning - though the page is now completely blank - the Ring logo has disappeared.
I’ve tried in normal and private [incognito] modes - allowing third party cookies, popups, and redirects, with all referrers enabled.
As I recall, when I first installed and configured my Ring device[s] [of course I installed the Ring App on our phones and tablet[s]] - I purchased the Basic Protection Plan using a desktop browser.
I can view and manage [star and/or delete] video in a browser, but have been unable to access the pages for ‘MyPlan’ or ‘Account’ from a browser for a couple of weeks, at least.
What’s up with Ring’s servers - why don’t they seem to be able to retrieve those pages ??