I have now contacted Ring support 3 times and each time they deny there is a problem and all my devices are working correctly. Until I point out the statement on Rings very own website about pets and PIR sensitivity control where settings are calibrated to ignore heat sources from animals approx 13KGs or less on medium setting. Ring also deny any reported problems on this forum. I received a email from Ring support 3 days ago telling me a update was sent to my devices to resolve this issue. Since then at least 1 of my devices detects nothing. You can dance in front of it and nothing! When will Ring be honest enough to admit there is an issue and concentrate on resolving the issue. Disappointing!!!
So contacted ring again and all my devices were hard re-set. The next evening exact same problem with picking up cats walking across my drive. Again contacted Ring and was advised this issue with motion detection and pets had been logged as resolved for all customers the day before? I again sent videos as requested to prove my cameras were still picking up cats and was then told only a few were still experiencing the same issue?? I am still at a point where my cameras are being turned off every evening. No further timescale was offered for this fix other than asap.
I got so frustrated when i got to 40 alerts this morning due to the shadows of humans/people i rang RING. The lady was very sorry about this and put me on hold - she accessed the footage and was apologised as she clearly seen no human or person had walked into my motion zone but thier shadow did. She put me on hold again and came back with that they are aware of the issue with people only mode and that it is not working, she said it is being looked into and could not give a timeframe!!
So atleast someone has addmitted! unless she was just fobbing me off.
I dont know if this will work for everyone but my floodlight cam is wired so I turned off the power to it for a minute or so and now my 80 pound dog doesnt set it off. Its like rebooting your computer when it is acting up. I also found by reducing the sensitivity my light doesnt go on as much as it was. I think everyone should try the power down trick and see if it works.
I dont know if this will work for everyone but my floodlight cam is wired so I turned off the power to it for a minute or so and now my 80 pound dog doesnt set it off. Its like rebooting your computer when it is acting up. I also found by reducing the sensitivity my light doesnt go on as much as it was. I think everyone should try the power down trick and see if it works.
I am sorry but i am sure others including myself have tried this quite a few times, i even had to go through it with support team and still nothing. Personally i do this every couple of days and also reset the whole lot of them and the wifi connections, dont ask me why as they still dont work.
They have admitted there is an issue, plain and simple the features dont work they are broke or whatever they are.
All of these things may be true. My system behaved last night so I will be interested to see if it continues to behave or not. I will post a reply in a few days as I can test it with my med\lg dog. I do wonder though as it worked fine for the first month and a half what triggered the change. Time will tell.
My floodlight cam has been behaving better lately. Dont know if there just havent been critters or what. Still goes off and records when we back the van out of the garage…yet didnt when we drove back in to the garage…go figure.
I’ve had black plastic on my stainless topped worktable nearby, that stopped the constant triggering every time the light would come on. But I dont know what I’m going to do about that long term…paint the thing black and just keep touching it up?
Lighting and electronic sensors (or standard opticss) can be a hassle at times. Have you tried excluding the area of your table top in the motion zone? You could create more than one zone to be around your table top depending how you are set up. Vehicles set mine off since its larger than a human but I am the only one back there normally. It may be worth a try to use more than one zone so there are no more false positives.
George Simmons came to me in a hand full of change one day and has been my face ever since.
I have called them a number of times regarding this. The motion settings do not work. I have tried people settings and tried the lowest sensitivity. It does not work on any of my devices which include Stickup Cam, Ring Doorbell Pro and Floodlight Cam. There is no excuse for this type of systemic failure. I love the products but without this working properly I will be forced to replace with another company. 4 to 5 false motion alarms on EACH camera daily due to stray cats.
Have you confirmed that your device is updating its Firmware (software)?
Go to settings/device health/firmware; if it says anything other than UP TO DATE then you are on an old version of Firmware. What this means is that you may not be getting security or motion software updates .
Ring ultimately sent me a total of 4 replacement devices (and wasted alot of my time) until I finally received a device that worked / successfully updated its software/firmware. The final device was a NEW device instead of the refurbished devices they typically send out (they obviously have Quality Control problems with their refurbished process).
Maybe they should send us all new replacements (doubt it will resolve this)!
My recent false alerts have been the usual stray cat at 5am! and i even had a small paper bag that was blown by the wind across my drive and it set off an alert!
The best bit was the garden camera actually caught an attempted break in… a rat who was scoping the joint through the patio door, but clearly failed to get in! but i have all the footage and will hand over to the authorities
Not had a good night sleep for a few days… blasted cameras keep going off! more stray cats and ghosts!
I ended up going on to chat and speaking to support… 2 hours later after being passed on to the “higher tech team” who had no idea what was going on, ended up saying that they need to pass it to the “advanced team” and i would get some feedback via email.
I reminded the “higher tech” person that i know what the issue is and RING had already told me and i wanted a timescale on fix or an official response from RING on the issue.
I asked him to put on record that i am giving them 14days to respond on a timescale or offical response on the issue, or i will be claiming a refund, compensation or civil action.
I have thought about turning the notifications off during the night (i have during the day as was getting high ammount of false alerts), but then this just defeats the whole object of them and i just might as well rip them off the walls!!
Thank you for posting. I am tired of the no response for this issue. The cameras are totally ineffective with constant false notifications. I will call again today and express the seriousness of this issue.
Theres no way i am going to allow them to brush this under the carpet! until they provide a workable solution or official response explaining whats wrong.
If they need to to replace all the cameras to get this right then they should do this with no charge to the consumer because lets face it thats what we are now to them consumers not NEIGHBOURS!
I just got done sending screen shots, videos and mac addresses to support. I totally felt like they were blowing me off. I also told them to check their own community. This is not an isolated issue. It is consistant and repeatable. I have been a big fan of their Doorbells etc, but this is a show stopper for me. If there isn’t a timely response I will just replace all the cameras with another vendor. Enough is enough.
I just got done sending screen shots, videos and mac addresses to support. I totally felt like they were blowing me off. I also told them to check their own community. This is not an isolated issue. It is consistant and repeatable. I have been a big fan of their Doorbells etc, but this is a show stopper for me. If there isn’t a timely response I will just replace all the cameras with another vendor. Enough is enough.
Thats how i felt like they were blowing me off, they intially tried to go through the standard trouble shooting process with me and i soon told them straight that they are not wasting my time with going through this as i have done all this several times and there is nothing new they can tell me to do and it was not going to make any difference in resolving this, but they kept me on hold for ages to get me in touch with the “higher tech” whoever they are! they remotely accessed my video footage and i sent them snapshots etc. which they already they had from my last interaction with them.
Just makes me think they follow a script and just think we are stupid and they try to look like they are helping us with the issue and they end up having to pass it higher like if that makes you feel reassured!
Just a shame with all the effort and time spent putting these devices up, drilling through walls and feeding the wires through (wired cams) for them to just be useless! i will be more than happy though to return them for a full refund if that becomes an option but to just rip them all off and start again with another vendor will be painful as its not even been 2 months since i brought them.
I just purchased two of these floodlights and have the same problem with animals setting off the sensor when set to people only. Looks like this has been an issue for months and may never get resolved. What a disappointment.
I just purchased two of these floodlights and have the same problem with animals setting off the sensor when set to people only. Looks like this has been an issue for months and may never get resolved. What a disappointment.
I feel for you, if you still have time return them for a full refund and hopefully RING will eventually step up a gear and sort this mess out
Here is the update from RING chat advisor on the ticket i raised with RING which was esclated!
“So here’s what our advanced technical found out, the most recent version of the firmware has caused issues with the motion sensitivity, they have rolled it back to the previous firmware. If you can just reset it and set it back up one more time, it will update. After the reset you may need to monitor the device and If that does not work then we can replace”
I explained that the reset process has happened so many time and they are going to ship out replacmenets for all the camereas i have, and said this will resolve the issues… i am not holding my breath.
So how do the rest of us get satisfaction? I would like Ring to come on to this chat chanel and speak to the rest of us who are being awaken when a stray varmit crosses our cameras. What are they going to do for us?
and will hand over to the authorities 
