Hi there, @Louistrc. The Ring Community is a public neighbor to neighbor forum, in which we like to do our best to make it the best Community for all Ring neighbors. I recommend checking out our Community Guidelines to ensure posts and content is useful for all neighbors. Please note, the Ring Team reserves the right to remove or modify any post, including those that violate these Guidelines, the Terms of Service or the Privacy Notice
While there are Community team members and neighbors throughout the Community who are happy to provide guidance, our support team does not monitor this platform. For further assistance or direct support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Thank you!