Cameras stopped recording events

UK Topics Security Cams
1

2 days ago all 5 cameras on my network suddenly stopper recording motion…I am receiving some notifications of motion but recordings not being saved.
I have reset my router 3 times but the same issue is occurring.
I have set 3 of them of on 4G, tethered to a mobile, and all three worked fine with all notifications being received and recordings saved as they were prior to the issues starting.
My bb provider are saying they can find no problems but the fact it is working on4G must show an issue somewhere on the broadband
Any one else had this issue please?

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2

Hi @user81045. If you were able to connect some Cameras to a different network and they worked fine, then it does seem to be an issue with a setting on your main router that could have changed. I would suggest using this page as a guide to check the settings on your router to make sure they are set correctly to have your Ring devices operate correctly. If you have tried this step and are still having the same concern, give our support team a call for further assistance.