Bought a home where the owner died and can't register the Ring Doorbell 2

I purchased a home where the owner passed away. I’m trying to setup the ring doorbell 2, but it’s says it’s already registered and to contact the owner and tell them to remove the device. That can’t happen as she passed away. Any way to get this working on my account?

Hi @geddesp1. You will need to get this matter addressed with our support team so that they can escalate this up for you as a device ownership escalation. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.