Black bar across bottom of doorbell screen

Products Video Doorbells
1

IMG_6895
IMG_68951284Ɨ2778 251 KB

We have a Ring Video Doorbell 3 Plus and the last couple of days a black bar has appeared across the screen which blocks part of the picture. Can anyone suggest how to remove this please?

2

Hi @user80923. This appears to be a Privacy Zone. You can learn how to delete this here.

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3

Thank you so much this has resolved the issue :clap:t2:

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4

Hi @user80923. Not a problem! Iā€™m happy to have helped you!