Blue led stays blue

Question

I needed to charge the battery and the circle never went turning. Now the light continues blue. Hard reset or new configuration didn’t solve this. Battery isn’t Charing either

Chelsea_Ring · Answer

Hi @Bee39. If your Doorbell is unresponsive and a hard reset does not help it respond and connect again, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.