Two-way talk not working

Question

Hello! I seem to be having issues with the Two-Way talk on my wired in ring doorbell. I’ve tried everything that google has told me to try and nothing has worked! So basically the person standing in front of my camera can hear me but I can’t hear them. I tried rebooting it. Made sure the microphone is enabled. Tried turning my Bluetooth off. Nothing seems to work! Please help 🙏🏼

Justin_Ring · Answer

Hi @AlynaHunt. You also want to make sure you have Audio Recording and Streaming enabled in your Doorbells Privacy Settings. This can be found in your Doorbells Device Settings. If this option is enabled and you are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call for further assistance.

Jason44 · Answer

Unfortunately Ring will not let you use two-way talk without compromising your family's privacy. You have to allow audio recordings to be enabled in order to use a feature that should not need audio recording (two-way talk). I just discovered this 'feature' and will be returning my Ring shortly to go back to Google's doorbell, which allows me to disable audio recording but still use two-way live talk. Pretty disappointing!

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