No speaker sound, just static. Please help!

Question

Hello! My Ring doorbell camera speaker  just stopped working. The mic works fine and I can talk through it, but there’s no sound coming from the other end, only loud static. I can see people talking through the camera but I can't hear them. I’ve deleted and reloaded the app and rebooted my Ring but nothing has worked. Any help you be greatly appreciated!!

Caitlyn_Ring · Answer

Hi @user_9b450c. A reboot was a good troubleshooting step to take. Since that didn't resolve this, I'd suggest fully resetting the Doorbell by holding down the setup button for 20 seconds. Once the reset is complete, walk through the setup process again in the Ring app using the steps under Set Up a Device. Test out the audio on Doorbell by activating a Live View and speaking through the mic on your phone. If you're still hearing the static on the speaker, please follow up with our support team for further assistance. You can get in touch at one of the numbers here, or on Facebook @Ring by sending a private message.