Ring Doorbell 3 Not Recording Sound

Question

My Ring Doorbell 3 does not record sound. If there is motion detected, it will record about 2 seconds of the sound and turn silent. I’ve tried resetting multiple times! Why am I paying for the best plan for it to NOT work!? Help!! Customer support won’t even call back!! The chat apparently does not work for troubleshooting!

Chelsea_Ring · Answer

Hi @bmfs916. My apologises that chat is not able to troubleshoot this concern at this time, but this would need to be a call into our support team directly. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to come back and share how this goes, as your answer may help other neighbors! :)

Louise_janex · Answer

Did you ever find out why this was happening? I’ve had my ring for 2 days and it’s been fine until today, day 2, I’m getting exactly the same that happened to you.

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