Lost Access to old email

Question

I lost access to my Gmail, I called Amazon right away, The representative told me in that case he would transfer ALL MY DEVICES from the email I lost access to and TRANSFER my Amazon account and devices to my NEW EMAIL which he did in less than 5 minutes!! He told me to try and log into the OLD using my LOCKED GMAIL ACCOUNT To make sure it had been deleted and that I was able to login and see my devices on my NEW AMAZON EMAIL worked perfectly, I had to wait 30 days for ring to reset the device to a owner which is me but they didn’t remove my old email and it’s still linked in the ring bring the apps together feature in The Ring app

Caitlyn_Ring · Answer

Hi @Ann7140. I'm glad to hear that support was able to assist you. If your Ring account has the correct email address, and your devices are set up, you should be good to go. If you're still experiencing any issues with account access, or your Ring devices, feel free to contact our support team for further assistance. You can reach out at one of the numbers here, or on Facebook @Ring.