My doorbell wont stop ringing

Question

I just installed ring 2 and the doorbell chime won't stop ringing.

Chelsea_Ring · Answer

Hey @Mrgolfo78. In cases where the internal chime box will not stop ringing, it could be related to not installing a needed diode. Please check out our Ring Help Center Article [here](https://support.ring.com/hc/en-us/articles/115003013006-Installing-the-Diode-on-your-Ring-Video-Doorbell-2) to learn more about the diode, and then our article [here](https://support.ring.com/hc/en-us/articles/206555096-Using-the-Diode-Included-with-Your-Ring-Video-Doorbell) in case you have to install the diode. :smiley_cat:

Marley_Ring · Answer

Hi there, @chadcantrell! An in home chime kit that is constantly ringing is often caused by wiring, power, or compatibility factors. Through performing many installations myself, I've found some of the most important variables to check and added them to a [Hardwiring Checklist here](https://community.ring.com/t/hardwiring-checklist-battery-powered-video-doorbells/44458). That checklist will help you with wiring instructions, chime kit compatibility, and more! :)