Can't Add Kwikset Obsidian Lock

Question

My Kwikset Obsidian lock is in the options under smartlocks supported by Ring in the app, so it's not even in the 'Works with Ring' section. I followed the directions and even did a factory reset and it still won't find it. The farthest I got was it said 'preparing device...' and then it never got further. Any suggestions?

Caitlyn_Ring · Answer

Hi @Lovamelin. Do you have a model number for the smart lock that you have? Is it a wifi smart lock or a Z-Wave enabled smart lock? It should be on the list of smart locks that work with Ring, [here](https://support.ring.com/hc/en-us/articles/360017691131-Works-With-Ring-Locks-Compatible-With-Ring-Alarm). If you're seeing it listed as compatible in the Ring App, would you mind sharing a screenshot of this so we can take a look?