I purchased a ring bridge and several smart lights. Initially the bridge setup correctly, including updating the firmware, but none of the smart lights would connect to it during their setup(s). So I tried a 10 sec reset on the bridge and deleted it from the app to start over. Now the ring bridge fails to connect to the wi-fi network during it's setup. I've tried 2 different routers, 2 different phones, and cycled power on everything. I'm out of ideas, anybody else have a similar problem or ideas? Thanks!!! -Joe

Hi neighbors! If any of the previous suggestions did not work to resolve this concern for you, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look for you. Our support team will be able to provide more advanced troubleshooting steps in order to get your Ring Bridge up and running. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

I had something similar. I needed to change my wifi SSID on all my devices along with the bridge, so I started the process according to the manual, and it would not work. After about a 2 hour chat with Ring, they determined it was bad and needed to send me a new one. They did not have my bridge s/n listed as my device, even though it worked previously.

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