Issues with Android app not showing Device Health

Question

I installed Ring peephole cam and it works fine. Issue is that on Android app, when I go to devices and check 'device health', I'm getting no info (screenshot attached), but all other functions in the app seem to work fine. I installed the app on an iPhone as well, and 'device health' is showing all info on the iPhone.  So this seems to be a Ring android app problem. I deleted and reinstalled the app, but problem persists. I also intalled the app on a different Android device, same issue, no device info presented, depsite the fact I haHelp pleaseve live view with the camera. Also switched between wifi and cellular network, problem persists. Help please.

Davenportfam · Answer

I have the same problem, a week or two back device health check came back with a message 'We are having trouble getting to our system'.  I spent a lot of time with Nick from support and tried many means of access and four different android device and even created a new account and still no device health.  Has there been any effort to fix this problem?