Activating Device

Question

Unable to connect the device to my phone. Went through a breakup and my girlfriend had access to the ring, it is still at my house under my email and Ring account. Removed all devices under my account so that she would no longer have access, and it says that the device is still registered to the owner, but I am them owner. Any clue how to fix this?

Chelsea_Ring · Answer

Hey @VincentV. You may need to get this matter escalated up to our support team with a device ownership escalation. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

jester350 Badges (0)