Pro Power Kit keeps failing every 6 months

Question

Every 6 months I have to replace the Pro Power Kit for my Ring Video Doorbell Pro.  My doorbell will stop working every 6 months and when i change the Pro Power Kit it starts to work again.  Last year it stopped working on Jan 20th and Aug 20th and today (Jan 19th) it stopped working again.  Anyone else have this issue or know what could be causing it to stop working?

Tom_Ring · Answer

Hi @kwemaw. What type of transformer do you have connected to your Ring Pro? What is the voltage rating? What type of chime kit is connected? Your Ring Pro should be able to operate for years and not fail every 6 months. Let me know the above information, and we can go from there.