Chime is opening a VPN

Question

My TrendMicro Home Network Security device detects that my Ring Door Bell Chime is opening a VPN.  How do I stop this?

Tom_Ring · Answer

Hi @rkerriik. For this concern, it would be best to reach out to our support team so they can take a look at your account and the device in question. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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