Very strange problem and from what I can gather online it's happened to others but there I can't find a solution. Ring support so far has been no help so thought I'd try here. My hardwired Ring doorbell Pro has worked fine for months but last night it showed 'offline' even though I was getting alerts as well as it showing that it was still recording video. If I ring the bell, it gives an alert. If someone walks in front of it, it records that incident. The thing it won't let me do, however, is view the 'live view' because it shows offline. Obviously it is not offline from the other things I've described. The device health shows good transformer voltage and an RSSI of -45. I've done a hard reset and went through the entire setup process twice. It will come back online for a short time but then goes back 'offline'. Ring tech support cannot figure it out.

Same issue here but only affecting my Pro Wired Floodlight cams

Same for me on the Ring Doorbell 3. Recording video and uploading to cloud. The app shows offline but app is registering time and date of last health check. Tried a chat with ring. They couldn’t tell me if this was being reported by others and told me to call the 800 tech support. Live feed is not working as well.

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