Ring subscription cancelled, without any notice

On 24 July Ring deducted my 12-moth subscription from my bank account.  Around 12 August I updated my old Ring Doorbell with a newer model. On 9 September, my Ring video recordings stopped. I have had no emails or notifications from Ring about this cancellation. I live in Australia and don't wish to contact Ring overseas by phone and chat is useless, just talking with an Ai. Any suggestions on what I should do would be very helpful.