Base Station dead

Question

Base station went offline, I unplugged it and removed the battery, waiting 15 minutes, put the battery back in, plugged it in and now the ring isn’t lighting up at all.??? Help, thanks

Marley_Ring · Answer

We're here to help @DClarkside! The best first step will be to try another outlet to plug in the Base Station power adapter. Wait a few moments and check for lights or connection in the Ring app. Attempting a new setup for the Base Station might also help resolve this. If it does not, please reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) for more in-depth troubleshooting. :)

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