Lights won't come on with motion

Question

The lights on my floodlight cam will turn on manually, but they stopped coming on during motion. I checked the settings and confirmed they are correct. It's a hard wired unit so I powered it down a few times but that does not solve the issue. Help please. The unit is about 4 months old.

Justin_Ring · Answer

Hi @user35008. You can also try [rebooting your Camera in the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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