Video Recording Length - Help please

Question

I have a video doorbell wired. Under video settings, I selected the length of recording to be 120 seconds. Anytime there has been motion detected, the doorbell camera records video for exactly 120 seconds. Recently this has changed and now it only records motion for random periods of time - sometimes 10 seconds, sometimes 20, sometimes 30, but never 120 seconds. I believe this has to do with Ring rolling out a new option to allow the cameras to record for an 'automatic' period of time...so it will record until it detects no more motion. This is a new option under video settings that allows us to select auto rather than a set time for video recording length. I have gone into my settings and made sure it is still showing 120 seconds for recording length, however, the doorbell still does not adhere to this selection - it continues to only record until motion stops. Can anyone help me to fix this please?

user44266 · Answer

@Caitlyn_Ring The same thing happened to me as I have seen on other postings. Randomly, Ring decided apparently they were going to not only push out the 'auto' option for video recording time, but also change peoples’ settings to this 'auto' option. I noticed that my video recordings were now only 10 or 15 or 20 seconds - rather than the 120 seconds I originally set. Then I figured out that Ring had changed my video settings on all my cameras to auto record (which makes the recording shut off when there is no more motion detected) as opposed to the 120 seconds I set it to. You are changing our settings without even notifying us? This is a security issue. What if I was robbed and my recording didn’t sufficiently capture what I needed because Ring decided to change my setting without my permission or knowledge? @Caitlyn_Ring care to respond to this?

user44266 · Answer

@Tom_Ring @Justin_Ring   Can someone please help here?