Using the Ring app on my phone I've been able to get the doorbell to start charging but when the 'Join Ring' wifi dialog box comes up I get an 'Unable to join' message after pressing the join button. Any ideas on how to fix it?

When setting up your Video Doorbell in the Ring app, one of the early steps will be to connect to the broadcasted 'Ring setup' access point. This access point will be prompted in the Ring app and will also appear in your mobile device wifi settings > available networks list while the Ring device is in setup mode. Please ensure there is not a VPN enabled on your mobile device, as the Ring app is not compatible with the use of a VPN. If possible, try using another mobile device or tablet for this setup. Other than connection, this step of the Ring device setup can also be impacted by lack of power. Visit our Help Center and search terms like 'Installation' or 'Wiring' to find some great resources specific to your Video Doorbell model. For further assistance with this, please reach out to our support team. You can get in touch at one of these numbers, or on Facebook @Ring by sending a private message.

did you push the orange button on the back of the unit and then go to the wifi list in your phone and click on ring?

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