Ring doorbell pro will not connect to wifi

Question

I purchased my Ring doorbell pro in December 2019, along with the home security system.  The doorbell worked great for a few months, but in March 2020, it lost wifi connectivity.  The rest of my Ring security system has no issues connecting to my wifi.  I have been in contact with Ring support several times.  They've had me try everything from resetting my router, resetting power, taking pictures of the doorbell, chime and transformer (to verify power requirements), and even bypassing the doorbell chime.  They eventually sent me another Ring doorbell pro, but the new one will not connect to my wifi either.  I started researching wifi settings and issues with the Ring doorbell pro.  I have set my 2.4 GHz channel (on my Linksys dual band router) to 1, as recommended in one post I saw.  I'm running out of ideas and patience.  Any suggestions?

tacoma_jim · Answer

I am currently having a similar problem.  My wired Doorbell Pro has been working fine for the past 14-16 months, when all of a sudden last week it was not connecting.  Mine was hooked up to a Chime Pro, and i believe that is what caused the malfunction because my Chime Pro does not seem to be working anymore (\*\*doesn't seem to be getting power when plugged in).  My Doorbell Pro seems to be working because when i press the button, it still rings my internal doorbell, but it is still offline in the app and is not recording video.  I haven't had the chance to contact Ring yet, but plan to this weekend.  Were you able to resolve your connectivity issue?

1worldg · Answer

Same issue with mine. It lost wifi connection two days ago. It was purchased in November 2017, out of warranty.  On the app, the 'Last Reported Voltage' states 'Good'.  Reconnecting it, my phone can't detect the device Ring wifi signal. Talked to two support agents this morning and gave me instructions basically already outlined in the Ring app to no avail.  The doorbell is still powered ON, thus makes a ring and triggers the mechanical ringer inside my house. I suspect there's an issue with its wifi antenna.

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