Ring pro slow to view live / fails

Question

All of a sudden the ring pro door bell fails to view live, it would time out. Meanwhile my floodlight live view works fine. I tried resetting and using a different SSID. However I have a very strong 5ghz signal. Please advice.

Caitlyn_Ring · Answer

Hi @Starscrean. How close is your router to the Doorbell Pro? If possible, I'd suggest trying a 2.4GHz connection instead, as this will be more stable and have a longer range than a 5.0GHz. You can also review our Community Post on Live View concerns [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821), and you should be able to find a solution there as well. I hope that helps! :)

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