Installed bridge and mailbox sensor twice now but it doesn’t detect anything. The bridge says online signal strength is good and it does have a network name. Mailbox sensor says motion detection on, has both motion detection and motion notification on, device health says device status online, bridge status online, bridge to WiFi router signal good, mailbox sensor to bridge signal good, battery level 100%, motion settings I’ve tried medium and high. I do have a linked device set as my doorbell which is colored blue and on to record event. The only thing in event history is mailbox sensor added to system and it just does not work. I need advice. I have uninstalled and re-installed both mailbox sensor and the bridge twice. Thanks for any help. Dave

Hi @ThreeHowls. How are your Light Settings adjusted for the Mailbox Sensor? Try toggling your Light Settings off and testing the Mailbox Sensor to see if this is impacting its functionality. Also, if the Mailbox Sensor is in a Light Group, try removing it from the Light Group. Let me know if this helps.

My situation matches the problem statement but the recommended solution is not working for me. - Geoff

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user_b3e1c8

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Juni 22, 2025

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