Image from wired, exterior security camera freezes and pixelates

Question

The images from my wired, exterior security camera will freeze up and pixilate.  My ATT WiFi modem/router is inside the house, two rooms away from the exterior camera, and the signal must pass through the home's stucco exterior.  Any and all suggestions appreciated!

Caitlyn_Ring · Answer

Hi @user37725. Which model of Ring Security Camera do you have? You can find the model name on the original packaging, or on the Device Health page in the Ring app. Additionally, check the [signal strength](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength) listed on the Device Health screen.What is the RSSI number listed as?

Nom du badge	Description	Date d'attribution	Nombre d'utilisateurs ayant obtenu le badge
Read Guidelines	Read the community guidelines	30 August, 2023	2622
Anniversary	Active member for a year, posted at least once	15 September, 2024	18074

Ariel458 Badges (2)