Lights don't turn on when motion detected

Question

Ring Floodlight Cam Wired Pro. Lights No longer come on when motion is detected. Lights only work when I manually turn them on from the app. Everything has been fine for the past year. No changes in the app settings, everything is the same. I've rebooted several times and even deleted the camera from the app and reinstalled. Anyone have any ideas for a solution?

user81246 · Answer

My understanding is that two different sensors are used for recording activation and light activation. It seems the light activation sensor has failed.

Caitlyn_Ring · Answer

Hi @user_bcb109. As @user81246 mentioned, the Floodlight Cam has separate motion detection for the lights and for the camera. Try checking under Device Settings > Light Settings to make sure that Motion-Activated Lights are toggled on. Under the Light Settings menu, you can also check the Motion Zones for Lights to make sure they aren't disabled. Lastly, the Light Sensitivity can also be adjusted to be more sensitive if needed. I hope this information helps! 😊

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