My Video doorbell (gen2) has stopped working

Question

My Video doorbell (gen2) has stopped working (device offline). I've tried everything but no joy. I've factory reset the Video doorbell, reloaded the app, but all I get is 'Unable to join the network'. Can anyone advise... before this ends up in the bin.

Caitlyn_Ring · Answer

Hi @user4060. Have you fully charged the battery for the Video Doorbell? Make sure to charge it for at least 8 hours using the provided charging cable via a standard power outlet. After the battery is fully charged, try a full factory reset on the Doorbell by holding down the setup button for 20 seconds. After that's done, you can try setting it up in the Ring App again. If you have a different smartphone or tablet, I would also recommend trying the setup process on there.