Several weeks ago, I installed a Ring Doorbell Pro, which wasn't as easy as I was led to believe it would be. I do not ever recall seeing a Ring network within my WiFi network although I see networks for my Arlo cameras, all-in-one printer, etc. Then I installed a new router, identical to the router I used to initially install the Ring Doorbell Pro. I have tried with continued failure to get my Ring Doorbell Pro to connect to the new router. It won't connect because no Ring network is visible in my WiFi network. I get the spinning white light, pushing the doorbell button creates the blue light and rings my mechanical doorbell, so those functions are working. It is a pretty expensive device not to work, and I cannot return it to BestBuy because of its 10-day return policy on electronic products. Any suggestions will be greatly appreciated.

For anyone who is unable to complete the in-app setup of their Ring Doorbell or Camera, either due to receiving an error message or not seeing the Ring setup network, please try the following troubleshooting steps:- Reboot your phone and disconnect any Bluetooth devices such as headphones or watches that may be connected to your phone. - Disable any VPNs or hotspots you have running on your phone or mobile device. - If you have access to another mobile phone or tablet, try the setup process on there.- If you're still not seeing the Ring setup network appear, reset your Ring Doorbell or Camera by holding down the setup button for at least 20 seconds before attempting the setup process again. - Make sure that your Ring device is close enough to the router to receive a strong signal for the setup process. Most Ring devices are also only compatible with a 2.4 GHz wifi network, so you may need to create a guest network if you have a dual-band router. You can also browse this thread to see what troubleshooting steps worked for other neighbors, and we have more tips and tricks in our Help Center. If none of these suggestions work, please follow up with our support team for further assistance. You can get in touch at one of the numbers here, or on Facebook @Ring by sending a private message.

I'm having the same issue. No Ring network shows up among my Wifi available network list. Please help!

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July 12, 2020

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