Door Bell Device not showing on my device list

Question

I have been using my doorbell without any problems. When I open the Ring App, it asks me to get started with Ring by setting up a Ring device. I try to set it up again but it does not let me because my device has already been registered under MY account. I enter in My account but the device does not show up there and the circle starts again, asking me to register the device, and so on... please help!

Frusty · Answer

I think I have the same issue.  After 3 frustrating days trying to get the internal ding-dong doorbell to work I finally got past that.  Now I don't get motion sensing on my app but can hear the ring chime when the doorbell is pushed.  I touch the app icon and I get a screen that tells me to log into my account.  When I get into my account it tells me that I need to set up a device.  However, I had previously shared the doorbell with my wife's tablet and she still hears the bell and sees the motion detection but I don't.  Please keep us posted on what you find out.