Wifi Connection Issues with Ring Pro

Question

My RING doorbell (hardwired) has losing connection off and on the last few weeks. When it started I did a reset by holding the button in on the back for 20 seconds and it helped for a few days and then....back to the same thing. I removed the doorbell and sat it beside my router and RING told me that it was my internet and the signal going to the doorbell. Make it make sense.

Justin_Ring · Answer

Hi @user80253. If your Doorbell keeps falling offline, I would also suggest rebooting your router. This Help Center page has other steps you can try as well for your concern. If you have tried these steps and are still having the same concern, give our support team another call to continue investigating this with you.

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