I recently had a terrible experience with customer service as well via the chat function. The person on the other end was not understanding and somewhat argumentative with the paying customer. My trial period had just expired and I could no longer access old videos, even after I purhcased the Basic Plan (1-day late). There was no warning or indication that I would not have access to that history, if I did not purchase the basic plan prior to the trial period expiring. Most companies/apps/etc will at least push you a notification when there's a something that will be gone completely. The person on the other end did not seem to understand that frustration and continued to argue without apologizing or at the very least acknowleding a customers frustration. Very disappointed.
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