Here is my situation by checking my saved archived video recordings to determine why all of a sudden my video recordings and Live Video when to Black Screens. 6:35pm 9/3/20 video recording of me showed a good video of myself taking out the trash. 6:37 pm 9/3/20 video recording went Black when I returned back to my house after taking out the trash. Today is 9/7/20 and I noticed that since that point, all my video recordings and Live Video feeds were Black Screens. I would get push notifications on my phone when someone was at the front door but continued to have black screen recordings. This defeated the purpose of having a smart video doorbell if I couldn't monitor Amazon packages or activity around my house from a security standpoint. Really odd since I didn't change any modem, router settings nor changed the locations of my router and wifi extender. SpeedTest indicated 150 mps download and 15mps upload when standing near my Ring Doorbell 2. I checked my Device Health settings and is still Hardwired, Very Good signal and RSSI-61. Firmware said it was up to date. My router's Firmware was also up to date. The Ring Doorbell was on 2.4 GHZ channel too. I did a Google search and came across the standard Ring help page that described to log in to your Ring account on your computer and check video recordings there. If those recordings were also Black Screens like they were on the phone app, the Ring help page said that from a troubleshooting perspective, it must be an issue with the internet connection between the Ring device and the Ring Cloud. It then proceeded to describe an elaborate description on how to troubleshoot your modem/router settings. I then came across this Ring Community in which multiple people have had the same problem which is not right. I have had my Ring Doorbell for 1.5 years without an issue until this point. I ended up getting mine to work! All I did to get mine to start working again was disconnect the power from the Ring Doorbell and reconnect, uninstall the device from your phone app, and reconnect the phone app to your Ring device by scanning the QR code and following the standard setup procedures. It cleared up the issue for me and now is working. Hope it works for other people instead of trying to reconfigure your wifi router or buying a new Ring product.
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