Update: just goes to show - don’t trust what you read on forums. I called customer service and since I subscribe to the security monitoring protection plan ($100 / yr) all my ring devices are covered while subscribed. So they are shipping me out a replacement tonight. Also, the devices replaced are covered for a year or for as longs as you have the protection plan. Ring 👍👍👍 ORIGINAL MESSAGE BELOW Jennifer would have someone reach out to me? I’ve been a ring security subscriber for two years and this is truly unacceptable for a $250 device that is supposed to be always on and outdoors. I have always recommended Ring to friend and family (at least a dozen) but this new problem is very troubling - especially hearing that replacements are not being offered but rather a $100 credit (40% of the original cost).
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