Hey neighbors! When a motion is detected and your Doorbell is rung, both should trigger a notification. Depending on the timing, if they both happened instantaneously, it is possible that the only one of the notifications is delivered. This will also depend on wifi signal strength efficiency. Check out our Community post about RSSI for tips on optimizing this signal strength.
This is experience can also change depending on Doorbell model and if the Doorbell ring event is following another. Check out this Community post which offers more information on how the Doorbell models will react to events.
If your concern does not seem relevant, or is not resolved with this explanation, our support team will be happy to take a more in-depth look! Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps! :)
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